payments

How can I place an order?

You can place an order directly on our website. Simply browse our products, add the items you want to your cart, and proceed to checkout. You'll be prompted to enter your shipping and payment information, and once your order is complete, we'll send you an order confirmation via email.

If there's any issue with your online purchase, you can also contact us to place an order manually for you.

which forms of payment do you accepts?

You can choose manual payment methods such as bank transfer when you check out.

We also accept Visa, Mastercard, Discover, Diners Club , Shop Pay, Apply Pay, Google Pay debit and credit cards.

Do you accept bank transfers as a payment option?

Yes, we do accept bank transfers as a payment option at checkout. Please contact us for more details on how to make a payment via bank transfer if you failed checkout. Please note that orders will not be shipped until payment has been received and confirmed.

When will my card be charged?

If you are making the payment online, your card will be charged once we confirmed the order.

Is it safe to use my credit card on your website?

Yes. Our online payment system is PCI compliant and supports 3D Secure checkouts that handle credit and debit card information. We are committed to providing you with a safe shopping experience.

I'VE JUST PAID FOR MY ORDER, WHAT HAPPENS NEXT?

Check your inbox! You'll receive an email confirming your order, a second email when the carrier's picked it up from our warehouse with your tracking information.

So if we're not all over you with email updates check your spam/junk folder!

Depended on the product type and availbility, we will dispatch the orders ASAP.

shipping

Do you offer expedited shipping?

Yes. Please contact us before placing an order, we will check the shipping options for you.

how can i track my order?

We will email you a shipping confirmation with your tracking number as soon as the order is sent. Your order might see various stops along the transit route, but rest assured that your package is making its way to you.

What if my order is lost or stolen?

We will try our best to ensure the safe arrival of your package. However, Ultralife Medical Inc. is not responsible for lost, stoken, or damaged packages.

Are there shipping delays during the holilday season?

Shipping may take longer during holidays because manufacturers and couriers will have limited operations. We recommend you plan your shopping experience ahead of time to ensure your order arrive in time.

Where do you ship?

It depends on the product. We mainly operate in the USA and Canada. Contact us if you would like to place an order to another country.

Returns & exchanges

Do You accept exchanges or returns?

As we deal with health and medical products, all sales are final. We cannot accept any returns or provide any refunds for any purchases made on our website. Once an order has been placed, it cannot be cancelled or modified.

My item is faulty, what do i do?

We are super sorry to hear that! Please contact us with your order details and prepare images/videos of the fault. We will take a look of the issue and contact you right away.

Shop Related

Where do you source your devices from?

We try to find suppliers around the world to provide cost-effect medical solutions for you. Helping you to archieve an Ultra-Life!

Do you have a physical shop?

We are purely an e-commerce business and can offer these low prices because we handle everything in-house. While we do not have a physical shop, we exhibit in various international conferences or shows.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).